Customer Service

Placing your order

Once you have made a selection from our range of products, simply click on the shopping basket underneath the product to place it on your list. You can then either continue shopping, or continue to the checkout. Fill in your contact information and select your payment method.

Fieldbrook Saddlery stock the full range of Saint Lourdes saddles and can provide saddle fittings and trials.

If you wish to make an appointment to visit our showroom or to arrange a saddle fitting please contact us;

Jeff 0412 800 677 Jenna 0426 166 948.

 

Postage & Delivery                                                                                                                                                              

We provide free postage Australia wide on all orders over $150.

For all orders below $150 we charge a flat rate postage fee of $10.

StarTrack and Australia Post form Australia’s most trusted freight and logistics provider; the combined business brings together the premium service standards of StarTrack with the trust, reach and convenience that Australia Post is renowned for.

 

Returns                                                                                                                                                                                  

The item(s) must be received within 14 days from the date of delivery with a copy of the proof of purchase and a completed Returns Form (emailed on request) .The item(s) must be unused with original tags attached. Item(s) must be undamaged and clean in original packaging.

Return postage costs will be at your own expense, unless the item(s) returned is faulty or not the item(s) ordered.

 

Saint Lourdes Saddle Guarantee                                                                                                                                  

Saint Lourdes Saddles are guaranteed for a period of 10 years against any manufacturing faults and will be replaced with a new saddle.

Individual Order                                                                                                                                                                      

Is there a product that you’d like us to order in for you?

Send us an email with the product details and we will contact you as soon as possible.

Email: fieldbrookc@gmail.com

 

Saddle Fitting                                                                                                                                                                        

Our team at Fieldbrook Saddlery are qualified saddle fitters, admitted into Lemonde Du Sellier SLA Accredited Saddle Fitters Association.

Currently servicing SA, VIC, QLD and WA.

Please contact us to book a professional saddle fitting appointment.

Jeff 0412 800 677 or Jenna 0426 166 948

 

TERMS AND CONDITIONS

 Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.  If you disagree with these terms and conditions or any part of it, you must not use this website.

FIELDBROOK SADDLERY updates this website regularly however FIELDBROOK SADDLERY makes no representation as to the accuracy, currency or completeness of any information at this website.

You should not rely on any of the information or services provide on this website. All information on this website are provided on an “as is” basis, without warranty express or implied and that you use the information and/or services at your own risk.

Orders are only accepted once delivery has been effected, and FIELDBROOK SADDLERY reserves the right to cancel an order up until the point of delivery.

License to use website

Unless otherwise stated, FIELDBROOK SADDLERY owns the intellectual property rights in the website and material on the website.

You may view, download, and print pages or other content from this website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website
  • redistribute material from this website [except for content specifically and expressly made available for redistribution]. Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without FIELDBROOK SADDLERY’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

Restricted access

Access to certain areas of this website is restricted.  FIELDBROOK SADDLERY reserves the right to restrict access to other areas of this website, or indeed this entire website, at FIELDBROOK SADDLERY’s discretion.

If FIELDBROOK SADDLERY provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

FIELDBROOK SADDLERY may disable your user ID and password in FIELDBROOK SADDLERY’s sole discretion without notice or explanation.

This website is provided “as is” without any representations or warranties, express or implied.  FIELDBROOK SADDLERY makes no representations or warranties in relation to this website or the information and materials provided on this website.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  If you require advice in relation to any matter you should consult an appropriate professional.

Limitations of liability

FIELDBROOK SADDLERY will not be liable to you in relation to the contents of, or use of, or otherwise in connection with, this website:

to the extent that the website is provided free-of-charge, for any direct loss;

for any indirect, special or consequential loss; or

for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if FIELDBROOK SADDLERY has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit FIELDBROOK SADDLERY’s liability in respect of any matter which it would be illegal or unlawful for FIELDBROOK SADDLERY to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify FIELDBROOK SADDLERY and undertake to keep FIELDBROOK SADDLERY indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by FIELDBROOK SADDLERY to a third party in settlement of a claim or dispute on the advice of FIELDBROOK SADDLERY’s legal advisers) incurred or suffered by FIELDBROOK SADDLERY arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

 

PRIVACY POLICY

Fieldbrook Saddlery collects and stores information necessary for the everyday running of the business.

We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared.

We therefore inform you that we use your personal information only for the purposes of:

 

  • filling your order
  • recording proof of purchase
  • accounting
  • marketing and promotion, such as newsletters or product availability notification

 

Fieldbrook Saddlery may engage other persons or organisations (for example, loyalty program administrators) to assist Fieldbrook Saddlery in carrying out the above functions. Your personal information may be disclosed to such persons or organisations for these purposes, however in these situations, Fieldbrook Saddlery will ensure that these third-parties also agree to maintain your confidentiality.

 

Fieldbrook Saddlery is committed to safeguarding your privacy, and we endeavour to take all reasonable steps to ensure that the personal information we hold is up-to-date, complete, and accurate; and that it is well-protected.

 

Fieldbrook Saddlery does not sell personal information to direct marketing organisations.

 

The nature of the information collected will vary depending on the purpose for which the information was collected. In most cases, this information is provided by you when you place an order or offer feedback.

 

The information we usually collect includes, but is not limited to:

 

  • name
  • address
  • credit card details
  • phone numbers
  • email addresses
  • product preference

 

This information allows us to provide you with services or to otherwise interact with you. If you do not supply us with the required personal information, it may affect the quality of the service with which we are able to provide you.

 

If you provide your email address or mobile telephone number to Fieldbrook Saddlery, you consent to Fieldbrook Saddlery using your email address to email you; and/or your mobile telephone number to send SMS to you, for any of the purposes listed above.

 

If you do not wish to be contacted by Fieldbrook Saddlery about our products; simply write, email or call us using the contact information provided below and we will remove you from any mail, telephone or electronic lists used by us for marketing purposes. Please be sure to include your name and other relevant details.

 

FIELDBROOK SADDLERY

2 DANIEL ROAD

WISTOW, SA 5251

AUSTRALIA

T: 0426 166 948

EMAIL: fieldbrookc@gmail.com